Return & Refund Policy

Return & Refund Policy

Effective Date: July 21, 2026

At Skinova, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The item is unused, unopened, and in its original condition.

  • The item is returned in its original packaging.

  • You provide proof of purchase or your order number.

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used skincare products.

  • Gift cards.

  • Products marked as final sale or non-returnable.

  • Items damaged due to misuse or improper handling.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can review your request and provide a suitable solution.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed using your original payment method whenever possible.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

5. Return Shipping

Unless the return is due to our error (such as receiving the wrong or damaged item), customers are responsible for the cost of return shipping.

6. Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us before returning the item.

7. How to Request a Return

To request a return or refund, please contact us with:

  • Your order number.

  • Your full name.

  • A description of the issue.

  • Photos (if applicable).

Email: try-skinova@gmail.com

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Brand Name: Skinova
Email: try-skinova@gmail.com

Thank you for choosing Skinova. We appreciate your trust and are committed to providing the best possible shopping experience.