Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery times are:

  • Domestic: 2–7 business days

  • International: 7–21 business days

Delivery times may vary depending on your location and the shipping carrier.

2. How can I track my order?

If tracking is available, you will receive a tracking number by email once your order has been shipped.

3. What payment methods do you accept?

We accept the payment methods displayed at checkout. All payments are processed securely through trusted payment providers.

4. Can I return my order?

Yes. You may request a return within 14 days of receiving your order, provided the item is unused, unopened, and in its original packaging. Please see our Return & Refund Policy for full details.

5. Can I return an opened skincare product?

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are damaged, defective, or you received the wrong item.

6. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

We will review your request and provide an appropriate solution.

7. How do I contact Skinova?

If you have any questions or need assistance, you can contact us at:

Email: try-skinova@gmail.com

Our customer support team will respond as soon as possible.

8. Is my personal information secure?

Yes. We take your privacy seriously and use appropriate security measures to protect your personal information. Please read our Privacy Policy for more information.

9. Can I cancel or change my order?

If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order.

10. Do you ship internationally?

Yes, we ship to many countries. Shipping availability and delivery times depend on your location.